We are seeking a Tier II Systems Analyst for the Solutions Delivery Department.

The Tier II Systems Analyst plays a critical role in maintaining the stability and efficiency of server environments, ensuring seamless operations across the enterprise. This position is pivotal in supporting disaster recovery and business continuity strategies, helping safeguard organizational data and infrastructure. Additionally, the analyst contributes to the success of IT initiatives by coordinating projects and managing resources effectively. With a strong focus on troubleshooting and resolving technical issues, this role ensures timely and reliable support for complex system challenges.

If you have technically diverse support environment experience you should apply right away!

Highlights:

• Asses technical situations and shape appropriate next actions
• Resolve technical issues arising from network, server, storage, database, and desktop integrations & failures
• Diagnose service needs, responding, and resolving technical issues
• Conduct data accumulation, consolidation, and analysis

Experience:

Required

• Minimum of 12 months in a technically diverse support environment
• At least 6 months supporting two or more of the following technical areas: virtual environments, network storage, Cisco networking, SQL, Microsoft Server, Active Directory administration, or Microsoft Exchange administration

Preferred

• Background in the financial services industry

Education:

Preferred

• Bachelor’s Degree in Information Technology or related field

Licenses & Certifications:

Preferred

• Cisco, ITIL, Fortinet, Microsoft, VMWare, CommVault, Citrix, Aruba, Nimble, Pure

Skills & Knowledge:

Required

• Analytical, troubleshooting skills, organizational skills, problem solving abilities to support complex environment
• Ability to adapt quickly to new technologies and changing business requirements
• Strong interpersonal, analytical, written and verbal communication skills · Strong customer service skills
• Attention to detail
• Ability to define business and technical requirements

Preferred

• Power-Shell skills and understanding to support Active Directory
• Understanding of LAN/WAN/Wireless network environment and administration skills

Schedule: Monday-Friday, 8: 30 am-5: 30 pm

Level of Work: 2A

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.