We are seeking a Quality Assurance Analyst for the Sustainable Home Lending (SHL) Division.

We are seeking a Quality Assurance Analyst to perform functional testing, track software defects/enhancements, support compliance efforts, and function as a liaison for audits and regulatory reporting. This role collaborates closely with stakeholders to validate user stories, document outcomes, and ensure adherence to SustainableHome Lending policies and external regulations. Experience with Salesforce is preferred, along with knowledge of federal, state, or county regulations impacting lending practices.

If you have strong QA testing skills, experience with Salesforce, and a solid understanding of regulatory compliance in lending, you should apply right away!

Highlights:

• Provide compliance advisory services and monitor SHL Division processes to align with regulatory standards and Credit Human’s values.
• Develop and manage monitoring plans for critical tasks and regulatory initiatives, ensuring timely updates and compliance.
• Serve as the primary liaison for audits, regulatory exams, and member complaints, coordinating with internal and external stakeholders.
• Conduct risk assessments, compliance reviews, and policy evaluations to identify gaps and recommend corrective actions.
• Lead quality assurance efforts by creating and executing test scripts, documenting defects, and coordinating UAT sessions.
• Support continuous improvement through training, certification, and implementation of testing best practices and automation.

Experience:

Required

• 2-3 years of experience in functional software testing & writing test scripts and use cases.
• 2-3 years of compliance/regulations experience associated with lending and support service operations and servicing.
• Experience developing and implementing business plans and collaborating with business partners to align processes and work with the strategic plan.
• Experience establishing goals and metrics and monitoring performance to those goals.
• Experience in enforcing departmental policy and regulatory compliance (state, national, and NCUA)

Preferred

• Experience with using Salesforce.
• Experience with manual/automated software testing

Education:

Required

• Bachelor’s degree in Business, Business Administration, Finance, or related field of study OR equivalent relevant work experience and knowledge

Licenses & Certifications:

Preferred

• NAFCU Certified Compliance Officer (NCCO) OR equivalent certification

• Salesforce Business Analyst Certification

Skills & Knowledge:

Required

• Knowledge of federal state and local regulations associated with the compliant operations of lending products and services.
• Knowledge of bankruptcy laws associated with the compliant operations of bankruptcy services for lending products.
• Attentive to detail.
• Strong analytical skills with the ability to gather, interpret, and present data effectively.
• Ability to interpret complex and ambiguous needs and distill into clear, concise servicing requirements and solutions.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to influence and foster collaborative relationships.
• Excellent organizational skills with the ability to pay close attention to details.
• Self-motivated, able to work independently and as part of a team.
• Sharp problem-solving skills to identify creative and technical solutions.
• Effective time management and successfully prioritizing work in a timely manner.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Schedule: Monday-Friday, 8: 30 am-5: 30 pm

Salary Range: $75, 987 - $82, 412 Annually

Flexibility: In office, on site; not remote or hybrid

Level of Work: 2C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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