We are seeking a Loan Advisor for the Manufactured Housing Lending - Central Region.

The Loan Advisor (LA) is assigned as the designated “mortgage loan originator (MLO)” in accordance with the SAFE Act for loans that are not submitted from an approved Mortgage Broker. The LA will listen, probe, and analyze to learn about applicant objectives, motivation, and needs.

The LA communicates features and benefits of Credit Human's manufactured home loan programs to applicants, empowering them to make educated decisions about their home loan. The LA is accountable to position Credit Human's advantages relative to competitors in ways that are easy for applicants to understand and that align with applicant needs and Credit Human’s mission to help members create and maintain financial slack.

If you have customer service or relationship management experience, you should apply right away!

Highlights:

• Responsible for delivering an exceptional applicant and/or referral partner experience by consistently providing excellent customer service
• Cultivate the referral partner relationships to continue to view Credit Human as a primary lending option for qualified manufactured home buyers seeking to finance a manufactured home loan
• Utilize approved divisional loan life cycle practices, procedures, communication templates, protocols, and service standards for current and prospective members, business partners, and referral sources
• Make decisions and recommendations on Credit Human manufactured home loan products based upon comprehensive understanding of the cause-and-effect relationship of these decisions therein
• Input required data and information in relevant CRM, LOS, and Portal systems and follow applicable system related standards and procedures to enable measurement of the loan lifecycle efficiency and effectiveness

Experience:

Required

• 1 Year Customer Service or Relationship Management

Preferred

• 3 Years sales, financial services, or lending preferred
• Manufactured housing finance experience a plus

Education:

Required

• High school diploma or equivalent

Preferred

• Bachelor’s Degree

Licenses & Certifications:

Require

• Eligible for registration as Mortgage Loan Originator (MLO) with National Mortgage Licensing System and Registry upon employment

Preferred

• NMLS registered

Skills & Knowledge:

Required

• Motivated to work independently with minimal supervision
• Able to work cross-functionally in a collaborative manner and build relationships
• Strong consultative sales ability and customer service focus
• Strong verbal/written communication skills
• MS Office skills including proficiency in Excel, Outlook, and Word
• Sound judgment and decision-making
• Ability to manage multiple priorities
• Occasional travel may be required

Preferred

• Working knowledge of Salesforce preferred

Schedule: Monday-Friday, 8: 30 am-5: 30 pm

Level of Work: 2B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)