We are seeking a Fraud Specialist for the Fraud Services Department.

The Fraud Specialist plays a critical role in preventing and mitigating fraudulent activities by adhering to established policies, procedures, and regulatory guidelines. This position requires strong problem-solving abilities, critical thinking, and exceptional customer service skills. Key responsibilities include timely and accurate fraud data analysis, proactive identification of fraud trends, empathetic communication with members regarding suspicious transactions, and collaboration with internal teams, vendors, and law enforcement. The specialist ensures compliance with Federal, State, and NCUA regulations, maintains high service quality standards, and actively engages in continuous learning to stay ahead of emerging fraud threats.

If you have Fraud mitigation experience and training, you should apply right away!

Highlights:

• Work collaboratively with internal and external peers on fraud cases and member-related disputes
• Ensure timely actions to minimize member impact and operational costs for Credit Human
• Utilize both in-house and third-party vendor fraud tools effectively
• Detect possible fraud trends and take appropriate measures to mitigate risks by following defined processes and procedures

Experience:

Required

• A minimum of 3 years of customer service experience
• A minimum of 2 years of financial services industry experience with preferred knowledge of accounts, debit card, or credit card servicing

Preferred

• Fraud mitigation experience and training

Education:

Required

• High School diploma or equivalent

Preferred

• BS/BA college degree in applied sciences, mathematics, statistics, economics, finance, or Criminal Justice is highly desired

Licenses & Certifications:

Preferred

• CFE

Skills & Knowledge:

Required

• Strong verbal and written communication skills
• Highly analytical and results-driven
• Strong organizational skills
• Ability to prioritize and complete multiple tasks in a high production environment
• Ability to maintain professionalism under fast-paced conditions
• Computer and Technical aptitude in various systems, specifically Microsoft (Access, Word, Excel, Outlook).
• Preferred experiences with systems, Fiserv's Client workstation, Synapsys, and Symitar's Episys & JHA systems
• Service-oriented
• Self-motivated, with the ability to work with minimum supervision
• Ability to work with internal and external constituents and achieve a positive outcome

Preferred

• A strong and proven desire to positively impact members of our community's lives and their financial well-being

Schedule: Monday-Friday, 9: 00 am - 6: 00 pm, with rotational Saturdays 8: 30 am - 12: 30 pm.

Pay Range: $20.98 - $23.11 hourly.

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.