We are seeking a Deposit Services Specialist for the DSO Deposit Services Department.

This role requires proficiency in Credit Human core systems, policies, procedures, regulatory and compliance guidelines. Responsibilities include adhering to procedures and addressing issues as they arise, while supporting new share accounts, estate settlements, share certificate adjustments, account file maintenance, teller, and notary duties. Additionally, this role requires effective communication, listening and answering questions, providing accurate information to both Credit Human members and non-member stakeholders. The employee may perform a variety of tasks to maintain operational integrity for Deposit Services while promoting and maintaining the organization’s mission, vision, culture, and strategic objectives.

If you have back-office operations and financial institution experience you should apply right away!

Highlights:

• Accurately interpret input support requests and ensure high-quality, timely output aligned with service standards.
• Monitor, track, and review all support request items, including those in backlog, pending status, or active queues, to ensure timely resolution.
• Deliver exceptional service to both internal and external members through various communication channels.
• Proactively identify and report potential issues, whether member-related or technical.

Experience:

Required

• At least 1 year of experience working within a financial institution, demonstrating knowledge of banking or credit union operations.

• Minimum 1 year of experience in back-office operations, including account servicing, file maintenance, and transaction processing

Preferred

• Hands-on experience with core banking systems such as Symitar, Synergy, Synapsys, and Lumin.

• Familiarity with ChexSystems, Clarke American, and other account verification or check printing systems.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe Acrobat Pro.
• Exposure to teller operations and customer service in a financial setting.
• Working knowledge of regulatory compliance practices, particularly related to the Bank Secrecy Act (BSA), including CIP, CDD, CTR, SAR, OFAC, and red flag identification.

Education:

Required

• High School Diploma or Equivalent

Skills & Knowledge:

Required

• Attention to detail
• Ability to multitask
• Process Adherence
• Strong Communication skills (oral & written)
• Active listener
• Exceptional organizational skills
• Possess time management skills
• Self-motivated
• Resourceful
• Reliable
• Service Oriented
• Excellent customer service
• Driven by deep commitment to stakeholder satisfaction
• Open to feedback
• Knowledgeable in the credit unions policies and procedures

Preferred

• Bilingual

Schedule: Monday-Friday, 8: 30 am-5: 30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.