We are seeking a Credit Solution Advisor for the SustainableHome Credit Solutions Department.

The purpose of the Credit Solution Advisor is to resolve delinquency on Sustainable Home loans. The role requires daily phone calls, processing payments and collection activity letters. The Credit Solution Advisor is accountable for assisting members with resolving loan delinquency, and other account issues effecting loan repayment. Perform skip tracing duties, examine delinquent loans and make recommendation for extensions, due date changes, and refinances.

If you have customer service and collection experience you should apply right away!

Highlights:

• Make daily phone calls to past due Sustainable Home loans to resolve delinquency.
• Analyze delinquent Sustainable Home loans and making recommendations for Extension/Due Date Change, Refinancing’s to Collection Manager.
• Process ACH telephone & credit card payments.
• Assist members with resolving financial problems affecting their ability to make Sustainable Home loan payments.

Experience:

Required

• 1 – 2 years’ experience collection experience in auto, mortgage or consumer finance or comparable customer service experience working in a credit union, bank or other consumer finance company

• Knowledge of regulatory laws, practices and procedures governing collection practices in Texas

• Thorough understanding and knowledge of the Fair Debt Collection Act

Education:

Required

• High School Diploma or Equivalent

Skills & Knowledge:

Required

• Proficient PC skills with knowledge of Microsoft Office Suite products: Word, Excel and Outlook
• Excellent communication skills with the ability to talk to hostile members without being confrontational
• Detail oriented, organized and dependable
• Work independently and with other team members

Schedule: Monday-Friday, 8: 30 am-5: 30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.