We are seeking a Credit Solutions Advisor - Consumer Loan for the Credit Solution Department.

The purpose of the Credit Solution Advisor is to resolve delinquency on consumer loans, credit cards, and overdraft share accounts. The role requires daily phone calls, processing payments, and collection activity letters. The Credit Solution Advisor is accountable for assisting members with resolving loan delinquency, CPI insurance matters, and /or other account issues affecting loan repayment. Perform skip tracing duties, examine delinquent loans, and make recommendations for extensions, due date changes, refinancing, and repossessions.

If you have experience in consumer collections, you should apply right away!

Highlights:

• Timely and effective contact with all past-due accounts
• Responsible for maintaining a working knowledge of the core objective of the Consumer Loan Credit Solution Department through understanding each of the job functions within their own area of accountability and their purpose and impact on the department, customers, and the company
• Provide superior service to all internal and external customers
• Proper documentation of collection activity
• Process Loan Modifications, Extensions, Due Date Change Requests, Legal files within guidelines and timelines as described in department policies and procedures

Experience:

Required

• 3-5 years of experience in consumer collections with an emphasis on financial institutions
• Knowledge of collection regulation laws

Education:

Required

• High School graduate or equivalent

Skills & Knowledge:

Required

• PC skills to include word processing and spreadsheet applications (Outlook, Word, Excel)
• Ability to work independently and with a team
• Excellent member service skills
• Excellent communication skills with the ability to talk to dissatisfied members without being confrontational
• Excellent written communication skills
• Thorough knowledge of credit union compliance, policies and procedures
• Organized and dependable
• Detail Oriented
• Possess sound judgment and decision-making abilities

Schedule: Monday-Friday, 8: 30 am-5: 30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)