We are seeking a Card Services Specialist for the Card Services Department.

The Card Services Specialist Supports and performs advanced operational functions for the servicing and maintenance of all card related products. This position requires a dedicated individual with a strong understanding of card processing systems and a commitment to delivering superior service. The specialist is responsible for handling inquiries and providing assistance related to card transactions, account management, and cardholder services.

The role entails collaborating with various departments to ensure seamless operational processes and to address card related concerns effectively. When issues arise, the individual is required to use good judgement to identify what is wrong and apply the established remedies and acquired knowledge to solve the problem.

If you have customer service or card servicing experience, you should apply right away!

Highlights:

• Develop an understanding and following of all Card Services processes and procedures
• Process various payment reversal transactions of multiple types to individual loan accounts
• Understand customer needs to effectively solve problems within the existing process, as well as stay in compliance with the process and procedure
• Problem solve based on a broad spectrum, following multiple procedures, and choosing from a variety of solutions
• Communicate clearly and effectively both written and orally, as to foster secure and transparent relationships with both external and internal members

Experience:

Required

• 3 years of financial services industry experience in the areas of servicing, operations, or production
• 3 years of customer service experience

Education:

Required

• High School Diploma or equivalent

Skills & Knowledge:

Required

• Ability to communicate effectively, both written and verbally, with internal constituents, members, peers, and managers
• Strong listening skills
• Possess patience, compassion, and empathy
• Strong problem solving and decision-making skills
• Possess ability to be open and receptive to feedback, both internally and externally
• Strong organizational skills
• Possess time management skills
• Computer/Technical skills to include MS Word, Excel, and Outlook
• Possess a service-oriented mindset
• Courage to engage in productive conversations with irate members, ultimately resulting in positive resolutions
• Approachability and interpersonal savvy
• Ability to work with diverse groups of people, both internal and external, and build positive relationships
• Possess team building skills

Preferred

• Bilingual in English and Spanish
• Experience with Client Central, FISERV, Mastercard Connect, TruStage, Synapsys, and Symitar

Schedule: Monday-Friday, 8: 30 am-5: 30 pm and Saturday (rotation), 8: 30 am-12: 30 pm

Location Type: In-office, on-site

Minimum Starting Salary: $20.9861

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)