We are seeking a Bilingual Member Service Representative for the Member Service Center Department.

This role is centered on delivering exceptional customer service by engaging with members through various communication channels. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. This position requires on-site at the designated Credit Human location. Remote or hybrid work options are not available for this role.

If you have excellent customer service experience you should apply right away!

Highlights:

• Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
• Perform financial transactions, inquiries and file maintenance on accounts in accordance with regulatory compliance.
• Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
• Meet annual training goals and learning expectations
• Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization

Experience:

Required

• 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience.
• Some sales experience

Education:

Required

• High school diploma or equivalent

Skills & Knowledge:

Required

• Excellent customer service.
• Bilingual in Spanish/English
• Excellent written and/or verbal communication skills.
• PC skills and 10-key by touch.
• Type 30 or better words per minute.

Schedule: Regular Shifts: 7am-4pm; 8am-5pm; 9am-6pm; 9: 30am-6: 30pm; 10am-7pm *All with rotating Saturday shifts (9am-12pm)

Job Location Type: On-site, in office, not remote, not hybrid

Level of Work: 1B

Minimum Starting Salary: $19.00/per hour

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.