Department: Grocery National Accounts

Reports To: SVP, CCO

Travel Required: Up to 40%

Work Type: Onsite

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Director of Food & Dollar Channel is responsible for driving profitable growth, retailer strategy, and internal P& L performance across food and dollar retailers. This role leads a team of National Account Managers and category partners, ensuring retailer-specific strategies, price-pack architecture, and execution discipline are aligned to retailer economics and internal financial objectives.

This role operates at both a strategic and executional level, translating enterprise priorities into customer-specific strategies while serving as a key voice in broader commercial planning. The Director partners closely with Marketing, RGM/Pricing, Supply Chain, and Sales Operations to deliver results across volume, revenue, and share.

Key Responsibilities

Retail Strategy & Customer Leadership

• Develop and execute customer-specific retail strategies aligned to enterprise growth priorities
• Lead annual joint business planning (JBP) and long-range customer planning
• Ensure strategies are grounded in shopper behavior, store format realities, and retailer margin economics
• Strengthen strategic partnerships with retail customers through data-driven insights and proactive collaboration that drive category and trip growth
• Represent the customer voice in internal planning and innovation discussions

Commercial Performance & Financial Leadership

• Own sales, margin, and net contribution performance for the Food & Dollar channel
• Deliver volume, revenue, profit, and share targets across assigned retail accounts
• Make disciplined trade-offs across price, pack, promotion, and media investments
• Monitor performance metrics and adjust plans to drive account growth and profitability

Assortment, Pricing, Promotion & RGM Oversight

• Guide price-pack architecture by store format or region
• Ensure clear good / better / best logic across food and dollar retailers
• Balance value accessibility with margin protection
• Prevent assortment creep and unproductive SKU proliferation
• Partner with Finance, RGM, and Analytics to evaluate promotion ROI, optimize mix, and increase profitable volume

Cross-Functional Leadership

• Partner with Product and Innovation on product launches and assortment changes
• Serve as the primary Food & Dollar account voice for marketing and media planning
• Collaborate with Demand Planning and Supply Chain to align forecasts, inventory, and service levels

Leadership & Culture

• Lead, coach, and develop high-performing retail sales leaders and account teams
• Set clear expectations, priorities, and performance standards
• Foster a culture of accountability, collaboration, and continuous improvement
• Build strong internal partnerships grounded in trust and shared ownership of results

*May be asked to perform additional duties as necessary

Position Requirements

• Bachelor's degree required; MBA preferred
• 10+ years of progressive experience owning assortment, pricing, and financial decisions within retail, marketplace, or CPG environments
• Demonstrated ability to manage profit and growth trade-offs across pricing, cost, margin, and customer programs
• Strong fluency using data and commercial systems to drive real-time decisions and anticipate risk
• Proven success leading, coaching, and developing cross-functional and/or account teams, including setting clear direction, accountability, and performance expectations
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Strategic Thinking
• Enterprise Perspective
• Financial Acumen
• Influence
• Stakeholder Management

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Regularly required to lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.