The Data Entry Senior Representative supports the Manual Letter Team within Cigna Behavioral Health by ensuring the accurate editing, updating, and verification of key data elements across platforms such as CHC ICMS, HC ICMS, and TruCare. This role is essential to maintaining data integrity and compliance with regulatory timeframes, contributing to the overall quality and efficiency of behavioral health operations.

Key Responsibilities:

• Accurately edit and update member and provider data in CHC ICMS, HC ICMS, and TruCare systems.
• Verify and validate data to ensure accuracy and compliance with internal and external guidelines.
• Manage and maintain electronic and physical records related to member communications.
• Identify and resolve data discrepancies in a timely manner.
• Process letter retrieval requests and ensure proper documentation and tracking.
• Perform faxing and other administrative tasks to support operational workflows.
• Collaborate with team members to meet departmental goals and deadlines.
• Uphold privacy and confidentiality standards in handling sensitive behavioral health information.

Qualifications:

• High school diploma or equivalent required; associate degree preferred.
• Minimum of [insert years] years of experience in data entry, administrative support, or healthcare operations.
• Proficiency in Microsoft Office Suite and familiarity with CHC ICMS, HC ICMS, and TruCare platforms.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
• Effective communication skills, both written and verbal.

Preferred Skills:

• Experience in behavioral health or healthcare industry.
• Knowledge of HIPAA regulations and compliance standards.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.