Credit Release & Credit Specialist

Credit Release & Credit Specialist

Company: Bray Controls (a subsidiary of Bray International, Inc.)
Location: Houston, Texas
Work Schedule: Onsite, 5 days a week

Overview:

Bray Controls is seeking a seasoned Credit Release & Credit Specialist to join our dynamic team. This role is responsible for managing credit-related requests received through the shared inbox, including reviewing and releasing customer orders placed on credit hold while balancing customer service needs and company risk. The position partners closely with Sales, branch personnel, and internal stakeholders to resolve account issues, support order fulfillment, and ensure compliance with company credit policies.

Key Responsibilities:

Key Responsibilities:

• Review and process credit-related requests received through the shared inbox.
• Evaluate customer accounts and determine appropriate actions for orders placed on credit hold.
• Release orders in accordance with company credit policies, approved credit limits, and payment status.
• Communicate with Sales, branch personnel, and internal stakeholders to resolve credit hold issues and support timely order fulfillment.
• Research account status, payment activity, and supporting documentation to make informed credit release decisions.
• Monitor and prioritize incoming requests to meet service level expectations and provide excellent customer service.
• Maintain accurate records of credit decisions, account updates, and customer communications.
• Escalate high-risk, complex, or non-standard situations to management as appropriate.
• Provide guidance to internal teams regarding account status, credit policies, and order release requirements.
• Support continuous improvement efforts related to credit hold processes, workflow efficiency, and customer experience.

Qualifications:

• Minimum of 5 years of experience in corporate collections, specifically with standard invoicing and contract agreements.
• Bachelor’s degree in accounting or a related field is preferred, though relevant experience may substitute.
• 3-5 years of experience in a multi-location processing environment, ideally using an ERP system.
• Strong proficiency in Excel and experience with ERP software.
• Proven ability to grasp and retain new concepts quickly and complete tasks thoughtfully and efficiently.
• Excellent interpersonal skills to effectively interface with all levels of management and customers.
• Strong work ethic, attention to detail, and the ability to manage multiple tasks and meet deadlines.

Core Competencies:

• Computer literate, particularly with MS Office 365 applications.
• Exceptional oral and written communication skills.
• Business acumen and commercial sensitivity in securing prompt payments.

Why Work for Us?

At Bray International, you’ll be part of a family-owned business with over 30 years of engineered excellence. We offer:

• Competitive Pay Plans
• Comprehensive Benefits: Medical, dental, vision, life insurance, paid holidays, vacation, and a 401(k) plan with matching contributions.
• Healthy Work Environment: Smoke-free and drug-free workplace.
• Career Growth: Opportunities for professional development and advancement.
• Exceptional Company Culture: Join a collaborative team dedicated to innovative flow control solutions.

Additional Information:

• Bray campus is a smoke-free environment.
• Immigration sponsorship is not offered for this position.
• Staffing and recruiting agencies are not invited to submit unsolicited candidates for this job posting.

Join Bray International and be part of a dedicated team shaping the future of flow control solutions! Apply today!

Experience

Required

• 2 - 5 years: Credit/Collections experience

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.