Repair Agent

Posted: Sunday, 21 April 2024
Valid Thru: Tuesday, 21 May 2024
Index Requested on: 04/21/2024 07:30:55
Indexed on: 04/21/2024 07:30:55

Location: Lancaster, TX, 75134, US

Industry: Advertising and Public Relations
Occupational Category: 49-9000.00 - Installation, Maintenance, and Repair
Type of Employment: FULL_TIME

Best Buy is hiring!

Description:

The Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include communicating effectively and educating customers on product repairs.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Diagnoses, orders, and makes installations for product repairs.
  • Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
  • Completes routine functionality and quality testing on all products.
  • Partners with colleagues and leaders to manage work-in-process (WIP) repairs.
Basic Qualifications
  • Able to stand and sit for long periods of time
  • Able to work in a fast-paced environment
  • Able to work in a non-climate-controlled environment
  • Able to lift weight up to 50 pounds with or without accommodation
  • 6 months of experience diagnosing and repairing consumer electronics and/or appliances
Preferred Qualifications
  • Consumer Electronics and/or Appliance Manufacture Repair Certification
  • Sealed System Certification applicable to appliances
  • 6 months of experience using Best Buy's Star and Smart Parts system or other Parts Inventory System

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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