Under the guidance and direction of the Loan Servicing/Special Assets Manager, the Special Assets Specialist is responsible for loan collection actions.

Includes the following, other duties may be assigned;

• Communication (phone calls, emails, in-person) and problem-solving relating to the collection of past due loan accounts, loan workouts, bankruptcy, repossessions, and foreclosures.

• Open and review daily mail and electronic filing notifications.

• Post Chapter 13 Trustee check payments.

• Responsible for repossession and liquidation of property, including, automobiles, recreational vehicles, and equipment.

• Prepares and mails all required notifications related to repossession and liquidation of property.

• Establish bank's position in bankruptcy cases by reviewing filed documentation such as petitions and schedules and internal documentation such as notes, security agreements, titles, and UCCs.

• Prepare and file proofs of claim and all other necessary documents as needed.

• Bankruptcy meetings and speaking with attorneys involved in the bankruptcy.

• Collection and judgment filing on all non-real estate loans.

• Communicate and coordinate with customers on payment plans or settlements due to charge-offs and judgments.

• Assist with Foreclosure and liquidation of real residential and commercial property.

• Exhibits superior customer service as an Austin Bank team member. Demonstrates high-quality relationship-building techniques to ensure the employee receives the best possible solution to customers banking and financial needs. Helps promote a loyal relationship between the Austin Bank employees and their customers.

• Develop personal skills and capabilities through continual education/training..

• Uphold and safeguard the organization's values particularly relating to ethics, integrity, and confidentiality both internally and externally.

• Handles confidential and sensitive information with proper discretion.

• Maintains established department and Bank policies, procedures, objectives, and quality assurance.

• Reports to work regularly and promptly.