ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following: Other duties may be assigned.

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters.

Develops personal skills and capabilities through on-going training, as provided by the company or elsewhere, subject to Company approval.

Upholds and safeguards the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Reviews new and renewal notes to ensure accuracy to the core processing system and ensures that documentation is correct in accordance with loan policy and regulatory compliance.

Corresponds with loan officer/loan assistant on missing or incorrect loan documentation.

Reviews loan committee and senior lender approvals to ensure all requirements for the loan have been met.

Reviews lender's aggregate debt to borrower to ensure proper approvals have been obtained.

Files any necessary documentation to perfect the bank's lien in a timely manner (Titles, Deeds of Trust, UCC's, etc)

Inputs exception ticklers for missing documentation, approvals, insurance, taxes, titles, policy violations, etc and enters on appropriate reports as required.

Prepares payoff letters and release of liens as necessary for paid real estate files. -Real Estate

Inputs HMDA data accurately into Centrax software -Real Estate

Verifies CRA data is accurately input by CRA department

Accurately inputs title exceptions on the Title Exception Report

Performs UCC searches as requested by lending personnel- Non Real Estate

Processes all work in a timely manner according to established departmental goals

Has a clear understanding of programs related to loans (Centrax, Calyx, DP, Laserpro, Credit Management, Director and Navigator)

Builds collateral files for scanning.

Makes appropriate entries as required.

Other duties may be assigned by manager

Answers telephone, providing exceptional customer service.

Photocopies/scans and indexes documents as required

Maintains confidentiality at all times.

Reports to work regularly and promptly.

Enhances professional growth and development through current literature and in-service meetings, etc.

Maintains established department and Bank policies, procedures and objectives and quality assurance.