Under the guidance and direction of the Loan Servicing/Special Assets Manager, the Escrow Administrative Assistant is responsible for loan escrow-related duties and responsibilities.

Includes the following, other duties may be assigned;

• Review escrow disclosures for new and existing loans

• Set up escrow addendums for taxes, insurance, and homeowners associations.

• Review escrow analysis statements

• Monitors and pays taxes on escrow customers

• Responsible for requested tax billings from all tax entities annually

• Works with tax offices for accurate payment of taxes or delinquent taxes

• Works with lenders on all tax issues

• Monitor and update Accumatch Reporting

• Monitors and pays hazard and flood insurance on escrow customers.

• Responsible for requesting bills from insurance companies if not already provided.

• Process forced-placed premiums and forced-placed premium refunds

• Monthly balancing of various bank demand deposit and general ledgers account.

• Exhibits superior customer service as an Austin Bank team member. Demonstrates high-quality relationship-building techniques to ensure the employee receives the best possible solution to customers' banking and financial needs. Helps to promote a loyal relationship between the Austin Bank employees and their customers.

• Develop personal skills and capabilities through continual education/training.

• Uphold and safeguard the organization's values particularly relating to ethics, integrity, and confidentiality both internally and externally.

• Handles confidential and sensitive information with proper discretion.

• Maintains established department and Bank policies, procedures, objectives, and quality assurance.

• Reports to work regularly and promptly.