IT Support Technician

Apollo MedFlight is looking for a motivated candidate to join our Information Technology team. The Ideal candidate will provide tier 1 technical support. Responsible for answering IT requests via service desk phone, email, instant message and explaining solutions in technical and non-technical terms. Duties & Responsibilities: Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, printers, VoIP desk phone and mobile devices. Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries Escalates unresolved problems to IT specialists and IT management. Administers Active Directory and Exchange (email) accounts. Provides end user support for all PC- based applications. Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members. Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers Excellent verbal and written communication with a professional demeanor and polished phone skills. Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.Participate in after-hours support scheduling.