Position Summary:

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care-from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Essential Job Functions:

• Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
• Serve as liaison between care providers and patients.
• Build trust and rapport with individuals in order to improve patient care.
• Communicate the benefits of treatment to the patient.
• Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
• Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
• Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Treating patients with our TMS system who are suffering from mental illness.

Knowledge, Education, & Experience:

• Associates or Bachelor's degree preferred

• Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
• Excellent customer service skills 2 years minimum.
• Mental health experience preferred.

Employment Status: Full Time

Schedule: Monday-Friday 7: 45 am - 5: 00 pm CST

Work Location: On Site - Austin, TX

Compensation: Pay Range: $21 - $26 per hour