Position Summary:

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care-from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Essential Job Functions:

• Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
• Serve as liaison between care providers and patients.
• Use of an Electronic Health Record
• Build trust and rapport with individuals in order to improve patient care.
• Communicate the benefits of treatment to the patient.
• Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
• Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
• Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Treating patients with our TMS system who are suffering from mental illness.
• High level understanding and computer skills including MS Office & Google Suite required.

Core Competencies:

• Ability to work independently and collaboratively with different levels of employees.
• Ability to thrive in a fast-paced growing environment.
• Excellent communication skills in person and over the phone.
• Time management to manage a variety of tasks.
• Interpersonal skills to interact positively with patients.
• Organization skills, detail oriented, and multitasking skills.

Knowledge, Education, & Experience:

• Associates or Bachelor's degree preferred

• Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
• Excellent customer service skills 2 years minimum.
• Mental health experience preferred.

Physical Demands:

The physical demands outlined here represent those that are typically required of an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

• Engages in sustained power grasping and pushing/pulling motions
• Exposure to dust, gas, odors, liquids, or fumes
• Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder
• Hand/eye coordination: Performing work using both
• Working with hands: Seizing, holding, and grasping
• Able to lift by raising or lowering an object from one level to another
• The ability to respond quickly to emergency situations, which may involve running or moving rapidly.
• Frequent standing and walking for extended periods, often throughout the entire shift.
• Potential exposure to infectious diseases, bloodborne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.

Arbitration Agreement:

As a condition of employment, all candidates must agree to and sign a pre-employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court.

Employment Status: Full Time

Work Location: On Site - Dallas, TX

Compensation: Pay Range: $19 - $23 per hour