Lead Medical Patient Care Advocate - Outpatient
Posted:
Wednesday, 15 April 2026
Valid Thru:
Friday, 15 May 2026
Index Requested on:
04/15/2026 20:03:07
Indexed on:
04/15/2026 20:03:07
Location:
Austin, TX, 73301, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Anew Era TMS, a division of Discovery Behavioral Health, is hiring!
Description:
Position Summary: The statements below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Essential Job Functions: - Train new administrative staff, to include but not limited to, Medical Receptionists and Medical Patient Care Advocate.
- Oversee team of Medical Receptionists and Medical Patient Care Advocates to ensure all processes and procedures are being followed.
- Assist Practice Manager with training of all new prescribers regarding E- Prescribe.
- Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.
- Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.
- Review and respond to all pharmacy and patient drug interaction and/ or drug changes requests once reviewing with the Medical Provider.
- Respond to all medical record requests in a timely manner.
- Submit records when a payment has been processed and a patient signed Release of Information has been completed.
- Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.
- Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.
- Other responsibilities as deemed necessary
Knowledge, Education, & Experience: - Associates or Bachelor's degree preferred
- Relevant medical office or pharmacy setting experience 2 years minimum.
- Prior Pharmacy experience preferred
- Prior Medical Record experience preferred
- Mental Health experience or knowledge preferred
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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