Branch Manager

BENEFITS: Medical, Dental, Vision, 401K

AHF Products has a job opportunity for a Branch Manager to be located in San Antonio, TX. Reporting to the Regional Operations Manager, the Branch Manager will play a crucial role in providing support and knowledge within the branch on all operational aspects to deliver exceptional customer experience and cost management. The Branch Manager is expected to maximize financial performance, operational efficiency, and customer satisfaction; meet branch sales objectives and support the selling process of products and services to customers; and provide leadership, support and guidance to branch employees, operations and sales staff. Lead and direct all aspects of daily operations within the branch with emphasis on exceptional customer service, proficient process, cost control, LEAN principles and talent management. The Branch Manager will drive creation, implementation and continuity of operational SOP’s, instill a mindset of driving sales and profits through efficient execution.

JOB DUTIES:

• Collaborate with team to create and implement SOP’s in all functional operations systems and processes.
• The Branch Manager is accountable for all facets of operation for each branch. This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development.
• P& L with emphasis on SG& A cost containment and delivery of stated goals of financial ratio benchmarks.
• Providing training, coaching, development and motivation to internal team
• Create a culture of accountability and encouragement.
• Develop annual budget/forecast, financial objectives and business plans
• Learn and assimilate LEAN and 5-S principles through all operational processes.
• Assure compliance and continuity to all processes, procedures, facility and equipment maintenance and inventory control.
• Establish and adhere to best practices and associated metrics.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Talent Management & Human Resource functions including, talent and performance assessment, recruitment, hiring practices, talent development and disciplinary action.
• Establish quarterly schedule/cadence of branch meetings.
• Monitoring regulatory compliance, quality control standards and ensuring safety.
• Other duties as assigned based on branch and location.

JOB QUALIFICATIONS:

• BS/BA degree preferred.
• Minimum 5 years of experience in retail management or operations management.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Excellent oral and written communication and good time management skills are required.
• Positive attitude and engagement with customers and internal employees.
• Adherence to all company policies and procedures.
• Ability to operate independently and take initiatives.
• Strong working knowledge of MS Word and MS Excel.
• Application of common sense, logic, & reasoning.
• Maintain professional appearance and behavior at all times.
• Excellent organizational skills with attention to detail.
• Strong problem-solving skills.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees and customers.
• Must be able to work overtime as necessary.
• You are able to effectively lead and motivate others through coaching, mentoring, etc.
• Must pass mandatory pre-employment drug test, physical, and criminal background check.

PHYSICAL DEMANDS:

• Frequently, you will be expected to stand and sit for long periods of time.
• Occasionally, you will be expected to lift up to 50-75 pounds.
• Frequently, bending, crouching, pushing and pulling will be required.
• Frequently, vision must be sufficient to see tools and equipment clearly.

MENTAL DEMANDS:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3, 000 dedicated team members.