Job Title: Product Manager

Division:

ACI Speedpay and Product

Job Family:

Product Management

Job Function:

Product Management

Job Level: (to be filled by Comp Team)

Level: (to be filled by Comp Team)

US & CAN only (Exempt/Non-Exempt):

Exempt

Created: January 8, 2024

Modified Date:

ACI Strategy, Mission and Values

(Compensation team will complete this section)

Job Purpose

ACI Worldwide, a leader in global payments technology, offers software solutions that facilitate real-time, intelligent payments orchestration. These solutions enable banks, billers, and merchants to enhance and modernize their payment systems in a secure and efficient manner.

As the key leader of your product, you will be responsible for clearly communicating, driving, and maintaining the product strategy, direction, and vision. You will ensure that the roadmaps and strategy for your assigned products are aligned with the overall ACI strategy.

As the product champion, you will promote product adoption among customers and target markets by understanding and addressing pain points and problems promptly. Your goal will be to maximize the ROI for the product while collaborating with marketing and sales to develop and execute the GTM strategy and communicate the product's value proposition to both customers and prospects. Additionally, you will maintain a thorough understanding of the payments industry and competition to identify opportunities and threats, leverage strengths, overcome weaknesses, and influence the overall ACI product strategy.

Essential Functions and Responsibilities

• Gathers and validates stakeholder requirements. Conducts research and data collection to analyze and determine suitable solutions for stakeholders' market problems. Manages the entire requirements process, including documentation preparation and presentation.
• Oversees the product throughout its entire lifecycle (from inception to discontinuation) and manages pricing and packaging to enhance profit and market penetration.
• Functions as the primary Subject Matter Expert (SME) for the product and target market.
• Articulates and evangelizes the value proposition and positioning of the product, provides input to product marketing for the go-to-market plan, and supports the launch team.
• Facilitates the positioning and interaction of the product within the overall portfolio, ensuring seamless integration with other products, and promotes innovative solutions that align with the strategic objectives.
• Define and manage the product release process, internal training process, and go-to-market (GTM) and launch strategy for a product line to meet strategic goals by identifying and delivering requirements that enhance market share and utilize ACI's comprehensive payment processing solutions.
• Monitors operational Key Performance Indicators (KPIs) to design, deliver, implement and support the product.
• Sets financial objectives for the product. Develops comprehensive business cases. Monitors and tracks the financial performance of the product, forecasts future performance, and implements proactive measures to achieve financial targets.
• Comprehend and adhere to all corporate and product-specific compliance requirements for the product line.
• Follow all security mandates and rules established by ACI.
• Comprehend and comply with all corporate policies, including but not limited to the ACI Code of Business Conduct and Ethics, as well as annual company training.
• Perform other duties as assigned

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)

• Bachelor's degree or equivalent work experience
• 2-5 years of experience in product management, development, or technical support roles, with experience in fraud solutions and client interactions

Preferred Qualifications (Education, Experience, Competencies)

• Experience in defining and bringing Fraud Service Solutions to market.
• Defining Sales Enablement materials needed, Go-To-Market activities & Product Marketing.
• Evangelizing, inspiring and guiding team members towards common fraud goals.
• Understanding, addressing and consulting with customers on fraud needs and concerns.
• Making informed and timely decisions.
• Skillfully negotiating with stakeholders and partners.
• Managing and resolving conflicts within the team.
• Thinking ahead and planning for the future.
• Assist in keeping our demo(s) updated and fresh with functionality for use by our Solution Consulting and Sales teams.
• Ideal candidate will have experience in Billing & Payments industry, and Product Management experience with Fraud solutions
• As a key contributor in our ACI Biller Business Unit, you will bring critical skills to our team in creating and managing all ACI Speedpay Fraud Solutions.
• You will be responsible for managing fraud activities across all platforms with a focus on our future evolution of our ACI Speedpay product family.
• Collaborate closely with our Merchant Fraud team who power our ACI Speedpay Fraud Solutions using their products.
• You will consult with customers, assist and lead in Go-To-Market activities as assigned.
• The sales enablement materials will include value-added slides or product slicks. The materials should clearly convey the solutions offered and highlight the benefits for both our customers and their consumers.
• Conduct market and user research with our Sales and Solution Consulting teams on materials they need to convey our Products and Value-Added Solutions.

Licenses and Certifications

• List if any

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)
• Travel required

Physical demands:

• Travel requirements, if any.

Other disclaimers:

• ACI