Operation Executive
Permanent, a division of Hermes
Location: Taipei City, TPE , TW
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Tuesday, 11 August 2026
Valid Through: Thursday, 10 September 2026
Job Description
Permanent, a division of Hermes is hiring a Operation Executive in Taipei City, TPE. This is a full-time position.
MAIN DUTIES
Back Office Customer Service Management
Internal Control and procedures
Store Administration
- Management and follow-up of Customer Services
- Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
- Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines.
- Be a real partner to sales team to optimize and simplify the back-office follow-up of those services
- Performance follow-up and continuous improvement on Customer Services
- Be responsible for the business performance of all service-related operations
- Monitor conversion rates and average durations for reservations and customer requests
- Monitor lead times at each relevant step of the aftersales & repair lifecycle
- Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store
- Till controls
- Support on morning store opening (till opening, key checks etc)
- Supervise till closing with sales teams after the store has been closed
- Be responsible for accurate till controls and cash remittances (to the safe, to the bank)
- Review and comment all relevant reports related to till operations in the dedicated internal tool (discounts & forced prices, cancelled sales)
- Stock Controls
- Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
- Compliance and knowledge on internal procedures
- Manage the store archiving for relevant documents, following the local and Group internal control rules
- Support sales teams towards a perfectly accurate use of their digital tools and be the store's key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
- Be responsible for the application of procedures related to internal control and health & safety
- HR & Store Team Administration
- Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
- Coordinate with external agencies to plan external / temporary staff
- Liaise with your HR department to consolidate resumes and applications received at store level
- Manage and / or organize internal communication: information dispatch, notes, organization chart or contact list updates, etc.
- Store orders
- Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms
- Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
- Follow-up general costs
- Maintenance & Security (depending on stores, this responsibility can also be assigned to the Stock Manager)
- Be responsible for store day-to-day maintenance (lighting, cleaning, access, security...): coordinate with suppliers and Head Office, ensure timely interventions, control the quality
- Manage internal and external security agents
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 08/11/2026 18:18:27 • Indexed: 08/11/2026 18:18:27