Job Description

Responsibilities/Duties/Deliverables

• Order Management: Ensure timely order confirmation, delivery scheduling, and accurate invoicing.
• Customer Support: Provide professional and timely responses to key accounts, distributors, and e commerce partners regarding customer inquiries, including but not limited to out-of-stock (OOS), delisting, and pricing discrepancies.
• Cross functional Collaboration: Work closely with logistics and supply chain teams to ensure product availability and on time delivery; coordinate with sales, finance, and trade marketing teams to resolve customer related issues.
• Returns & Rejections Management: Manage customer return and rejected orders in accordance with company policies and procedures.
• System Maintenance: Maintain system accuracy, including product allocation, NPD master data setup, and delivery type configuration.

Main communication partners are included:

• Commercial team: National sales leader, key account, trade marketing,
• Cross functional: logistics, finance, planning,
• External: third party, customers etc.
• Frequency: Daily

Requirements:

• Bachelor's degree in Business, Supply Chain, or related field.
• 3–5 years of experience in customer service, supply chain, or order management in FMCG industry.
• Hands-on experience with SAP systems and MS Office.
• Strong problem-solving and communication skills.
• Detail-oriented, organized, and able to manage multiple tasks under pressure.
• Proficiency in Mandarin & Business Level in English.

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