Job Description

Role Overview & Primary Accountabilities

Accounts Receivable & Credit Management

• Review AR Aging with the Credit Control Officer and drive proactive follow-up to resolve outstanding customer debts.

• Facilitate collection activities to support Working Capital and DSO improvement.

• Investigate and analyze trade receivables; collaborate with Sales and customers to reconcile accounts, resolve hanging balances, and ensure timely closure of claims, disputes, and billing issues.

• Perform periodic credit evaluations for new and existing customers by assessing creditworthiness, recommending credit limits, and mitigating credit risks appropriately.

Stakeholder Collaboration & Issue Management

• Partner closely with Finance, Supply Chain, Sales, and relevant Business Units to drive issue resolution and ensure smooth Order-to-Cash operations.

• Serve as a key point of contact for issue escalation and coordination with business stakeholders and technical teams.

Operational Controls & Governance

• Review, maintain, and support the enhancement of operational controls and governance within the AR, credit, and collections process.

• Support remediation efforts for identified gaps and drive continuous improvements in process compliance.

• Oversee customer-related withholding tax and bill placement requirements, ensuring compliance with Taiwan’s physical documentation and exchange control standards.

• Support pricing-related governance activities by coordinating with Sales and relevant teams to ensure accurate pricing setup, maintenance, and issue resolution within the OTC process.

Continuous Improvement & Value Creation

• Champion a culture of continuous improvement by leveraging tools, automation, and structured methodologies to enhance process efficiency and productivity.

• Collaborate with team members to identify opportunities for end-to-end OTC process optimization and participate in implementation of improvement initiatives.

• Apply a value creation mindset to innovate, streamline workflows, and drive measurable efficiency gains.

Requirements

• Degree in Accounting, Finance, or equivalent Order to Cash experience

• Experience in Order-to-Cash processes, specifically billing, credit & collections, and accounts receivable in a GBS environment.

• Demonstrated experience leading or supporting system and process improvement initiatives, including ERP, analytics solutions, Power Apps, or equivalent tools.

• Exposure to FMCG industry operations is preferred.

• Ability to collaborate effectively with cross-functional and cross-market teams, including virtual stakeholders.

Primary Location

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