Responsibilities:

Responsible for all sales activities in store within Hermès standards of image and services worldwide

Including identifying customers' needs, developing client relationships, sales, and delivering post-sales services

Achieving sales target and maintain high level of customer service, product knowledge and operational procedures

Build and maintain long-term relationship with customers by providing excellent customer experience

Proactively receive and recruit walk-in customer, maintain KPI customers

Assist with inventory and special projects as needed

Be part of a collaborative and inclusive team

Other duties as assigned

Requirements:

Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity

Strong motivation in becoming a Hermès Ambassador and providing excellent customer service

Strong commitment towards teamwork

Energetic, passionate and positive working attitude

Excellent in presentation, interpersonal and communication skills

Good command of Mandarin, English is a plusA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.