Release Specialist I

Thrive in a Fast-Paced, High-Call-Volume Environment! Are you organized, detail-oriented, and great at managing multiple priorities? Do you stay calm under pressure and enjoy helping people find solutions? United Recovery and Remarketing is looking for a Release Specialist I to join our Release Team! This is a fast-paced, high-call-volume position where strong communication, accuracy, and efficiency are essential to success. As a Release Specialist, youll coordinate vehicle releases and transportation with customers, clients, auctions, branch locations, and transporters. Youll play an important role in keeping operations moving, resolving release-related issues, and delivering professional service on every call. If youre a quick thinker who can balance competing demands while maintaining a positive attitude, we want to hear from you! What You'll Do Handle a high volume of incoming and outgoing calls while providing professional, responsive customer service.Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.Accurately process releases in the UR2 system of record.Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.Help maintain a team call abandonment rate of 5% or less.Follow established procedures and support operational initiatives. Starting pay: $18+ per hour, depending on experience.