We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Director, IT Delivery is responsible for the strategic alignment and operational excellence of the IT organization. This role oversees the Office of the CIO (OCIO) functions, including IT strategy, integrated planning, and methodology definition, ensuring all IT initiatives support TriWest's mission. The Director is responsible for defining and governing project management standards, managing the IT portfolio, and coordinating cross-functional IT governance. This leader acts as a bridge between IT leadership and the ePMO to ensure consistent delivery, financial transparency, and the continuous improvement of IT processes.

Education & Experience

Required:

• 5+ years of experience in IT leadership with a focus on IT Governance or OCIO functions.
• Leadership experience managing IT projects and programs
• Bachelor's degree in Business Administration, Computer Science or related degree or equivalent professional experience
• Proven experience in Strategic Planning and maturing IT Operating Models.
• Demonstrated success in producing and coordinating cross-departmental roadmaps and resource capacity planning.
• Experience facilitating internal technical meetings, cross departmental meetings and all staff meetings
• Demonstrated ability to stand up governance models to achieve results for both programs and platforms

Preferred:

• 2+ years' experience working in a government environment

Key Responsibilities

• OCIO Strategy & Planning: Lead the annual and multi-year IT strategic planning process and participate in other business related technical planning to meet business needs. Translate business goals into actionable IT roadmaps and ensure alignment between technical execution and enterprise strategy.
• Portfolio Management & Governance: Maintain an overarching portfolio of IT projects. Establish and chair IT Governance committees that create collaboration across the technical silos and ensure investments are prioritized based on ROI, risk, and strategic value.
• Methodology & Standards Definition: Define and standardize the "TriWest Way" for IT-including SDLC, Agile/Waterfall frameworks, and change management controls. Ensure consistent adoption of these methodologies across all IT sub-units.
• IT Coordination & Orchestration: Act as the central hub for IT coordination. Align infrastructure, data, program, security, and application development teams to eliminate silos and ensure integrated project delivery. Manage and coordinate the scheduling of internal technical team meetings at all levels, leadership, management and staff level.
• Resource & Capacity Management: Implement models to track and forecast IT resource demand versus capacity, providing visibility into constraints before they impact delivery.
• Performance Metrics (OKRs/KPIs): Develop, report and provide meeting cadence to review OCIO dashboards that measure IT health, project performance, and operational efficiency for executive leadership.
• Vendor & Financial Oversight: Partner with Finance to track the IT budget and manage strategic vendor relationships to ensure contractual compliance and value realization. Incorporate processes to ensure vendor contracts have the necessary reporting to manage budget, capacity and spend within the technical teams.
• Other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Delegation Skills: Provide clear performance expectations for projects and ensure adequate access to resources for completion.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills: Knowledge of the technology impacts on business strategic direction enabling definition and integration of technical plans supporting the enterprise business functions; Knowledge and expertise in project/program management methodologies and tools; Experience with product/solution/system lifecycles; knowledge and experience in facilitation at all levels, knowledge of agile methodology and implementation practices necessary to be effective.

Working Conditions

Working Conditions:

• Works in a standard office working conditions, with occasional travel
• Availability to work non-regular hours and long shifts as required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $190, 000 - $225, 000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.