​​The Operations Analyst is a key member of the operations team supporting business process, data management, end user training, and problem resolution in the current environment. This person will work closely with the operations team to ensure the standardization and compliance of business processes, integrity of master data and monitor operational performance through the monitoring of various operational reports. This position will have a significant role in providing and identifying the needs for end-user training in addition to keeping all system and process documentation current and available to end-users. In addition, initially, this position will be responsible for driving the completion of prioritized issues identified in Nashville Assessment documents.​

Essential Functions

• ​​Work with Operations team to support data management and software implementation, including identifying training needs and drafting implementation plans and schedules.
• ​Facilitate issue resolution and business escalations - coordinate with internal teams to address business and operational issues.
• ​Serve as a subject matter expert to internal stakeholders on operational processes and issues.
• ​Document new and maintain existing documentation for processes.
• ​Manage and ensure compliance with operational processes and procedures.
• ​Monitor daily operational processes to identify trends and improvement opportunities. Implement improved processes.
• ​Drive completion of prioritized issues identified in Nashville Assessment documents.
• ​Plan and execute cross-functional system integration and acceptance testing when software customizations/changes are made.
• ​Ensure timely and organized clean-up of remaining projects, change orders, purchase order, data and other issues as identified.
• ​Proactively communicate and collaborate with cross-functional associates to analyze information needs and process requirements.
• ​Work independently with cross-functional associates to define and document key business and process initiatives.
• ​Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• ​Develop and implement best practice business processes to optimize organizational performance.
• ​Develop and maintain application and end user documentation.
• ​Document internal processes and procedures by functional roles and responsibilities, clearly identifying departmental hand-offs.
• ​Develop and document end user training scripts and provide end user training.
• ​Monitors operational metrics to maximize performance.
• ​Provide regular updates to management on project and assignment statuses.
• ​Other duties as assigned.​

Minimum Qualifications

• ​​Requires excellent analytical, problem solving and critical thinking skills.
• ​Technical understanding of systems being analyzed and how it affects the various business units.
• ​Ability to effectively manage multiple projects and objectives simultaneously, including designing, delivering, and documenting process improvements in all areas.
• ​Strong attention to details and organizational skills.
• ​Excellent at handling and meeting deadlines.
• ​Build strong working relationships with varies cross functional groups throughout the company.
• ​Available to travel up to 15% - 25%.​

Knowledge, Skills and Abilities

• ​​Exceptional verbal and written communication skills.
• ​Solid presentation skills and ability to communicate with various audiences.
• ​Ability to interact professionally with a diverse group, executives, directors, managers and subject matter experts.
• ​Thorough understanding of how to interpret business needs and translate them into application and operational requirements.
• ​Able to lead cross-functional requirements gathering and solution sessions.​

Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.

Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.

Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.