Program Supervisor - Healthy Families Tennessee

This position provides support for Macon, Smith, Clay, and Jackson Counties. Tennessee Voices Inc. is Tennessee's collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it's whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger. Summary: The Program Supervisor (PS) is responsible for supervising and providing on-going support, guidance, and reflective supervision to a team of 4-6 Family Support Specialists (FSSs). The PS also advocates for TN Voices' (TNV) programs by building and maintaining strong relationships within the communities assigned and serves as an ambassador of TNV through speaking engagements, trainings, and awareness campaigns. Essential Duties & Responsibilities: Supervises and evaluates direct reports utilizing reflective supervision guidelines Supports direct reports by accompanying them and observing them during the course of their work Maintains supervisory logs and required data for documentation of weekly supervision meetings Ability to apply for and maintain an active Infant Mental Health Endorsement Status Reviews data system (ex. Apricot) for all required documentation Acquires a deep understanding of FSS performance to ensure compliance with all contract requirements Participates in program meetings and provides training when necessary Maintains regular and reliable attendance while accurately recording and managing time keeping records to ensure seamless operations and contributions to team productivity Upholds and promotes the organization's values, mission and ethical standards in all interactions and decision-making processes to foster a positive and principled workplace culture Collaborates with other agencies, provides outreach, and advocates for TNV's programs Assures the components and standards of the Healthy Families Tennessee program is met and maintained, and actively participates in all program accreditation processes Respects and maintains confidential information in all situations Hires, onboards, trains, supervises, and evaluates staff in the Healthy Families program Facilitates trainings as needed Participates in agency leadership by helping inform strategic planning process, quarterly site visits, staff meetings, and retreats Follows organizational policies, makes recommendations for change, and leads implementation of changes Attends quarterly site visits in appropriate region Mentors and coaches others within the organization Participates in major fundraising events benefitting TNV community awareness events that promote the agency and its programs, and program activities of the organization no matter the individual role Fulfills the role of other leaders and managers in the organization when the position is vacant or employee is on leave Assists with child abuse prevention month activities Participates in and leads ad-hoc committees when appropriate and needed Other duties as assigned Qualifications: Bachelor's degree from an accredited college or university in social work or a related field and 3 years of relevant experience working with children and families. Less than a bachelor's degree will be considered when combined with HFA experience. Solid understanding and experience in managing/motivating staff as well as providing support in stressful working environments Knowledge/experience with trauma informed care Experience in home visiting with a background in early childhood prevention services Experience providing strengths-based and family-centered support to young children and families Experience in working with culturally diverse communities/families Knowledge of infant and child development and parent-child attachment principles Ability to self-direct daily work tasks and practice effective time management Strong written and verbal communication skills and ability to collaborate as part of a team Microsoft Office, email, internet; Must be able to meet documentation requirements Reliable transportation and valid driver's license Infant mental health endorsement preferred Core Competencies: Oversight and coordination of all program activities, planning, support, and implementation Complete quality program reports as scheduled/assigned by supervisor and state. Provide FSS training statewide and serve as statewide support for FSS. Serve on local & statewide committees, meetings & task forces representing training programs Maintain documentation and databases regarding training, participants and reporting. Monitor and manage assigned program budgets with input from CFO and Finance Dept. Assure scopes of services are fully met for assigned program contracts Ensure development of family leaders and family support groups across the state, including active recruitment and training of facilitators and on-going consultation and technical assistance Certificates, Licenses, Registrations: Valid driver's license, proof of automobile insurance Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee's direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically. Core Values: V - Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention. O - Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins--big and small--and lift each other up through support, presence, and shared pride in our work. I - Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward. C - Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we're building for every child, family, person, and community we serve. E - Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change. Promotion & Advancement: To be considered for promotion to a higher position, the employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details. Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org. All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.