Support Technician III
Location: 100% Remote (Occasional travel required for training/meetings)
About the Role
We are looking for a senior-level Support Technician III who knows Homecare Homebase (HCHB) inside and out. In this role, you'll be the go-to technical and operational resource for our home health and hospice workflows. You'll work closely with clinical staff, operational leaders, and tech teams to solve complex system issues, improve performance, and keep our remote end-users moving forward.
What You'll Do

• Tier 3 Support: Serve as the primary escalation point for advanced HCHB and clinical application issues.
• Troubleshooting: Diagnose and resolve complex software, workflow, and user problems across multiple remote locations.
• Auditing & Compliance: Audit records and data for accuracy and timeliness, reviewing results directly with nursing and medical staff.
• Team Leadership: Supervise medical records staff, coordinate schedules, delegate assignments, and help interview, train, and onboard new team members.
• Data Security: Ensure the strict confidentiality and security of all clinical data.
• Medical Coding: Help oversee and complete coding using current ICD and CPT classifications as needed.

What We're Looking For

• HCHB Experience: Hands-on experience supporting Homecare Homebase in a technical, clinical, or application support role (Required).
• Industry Knowledge: A strong understanding of home health and hospice workflows, documentation, and operational practices.
• Tech Skills: Proficiency with Windows, Microsoft 365, Teams, and remote support tools.
• Problem-Solving: The ability to untangle complex technical/workflow issues quickly in a fast-paced environment.
• People Skills: Solid communication and customer service skills, with a track record of supporting remote users.

Benefits we offer: Flexible Schedule
Competitive Pay & Holiday Incentive Pay Earned Time Off
Health, Dental, Vision, Disability and Life insurance
401k with generous company contributions
Tuition Reimbursement Opportunities
Advancement Opportunities

We are located at: NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

If you are interested in working for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at nhccare.com/careers/

We look forward to talking with you about this great opportunity. NHC is an Equal Opportunity Employer.