Guest Services Agent

Amazing Views of the Smokies is growing, and we're looking for a Guest Services Agent to join our team! Our Guest Services Team plays an essential role in delivering an exceptional guest experience. As a primary point of contact for in-house guests and our property management team, the Guest Services Agent helps ensure that questions are answered, concerns are addressed, and issues are resolved as quickly and efficiently as possible. In this role, you'll serve as the communication link between our guests and operations team by coordinating maintenance requests, troubleshooting basic issues, tracking outstanding tasks, and following up to ensure timely resolution. Your ability to communicate effectively, stay organized, and provide friendly, responsive support will help ensure our guests feel taken care of throughout their stay.If you enjoy helping others, thrive in a fast-paced environment, and take pride in creating positive guest experiences, we'd love to have you on our team!