Director of Admissions
Posted:
Wednesday, 12 March 2025
Valid Thru:
Friday, 11 April 2025
Index Requested on:
03/12/2025 07:20:19
Indexed on:
03/12/2025 07:20:19
Location:
Knoxville, TN, 37901, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Knoxville Center for Behavioral Medicine is hiring!
Description:
Director of AdmissionsDEPARTMENT: Intake
REPORTS TO: CEO
GENERAL DESCRIPTION: Responsible for managing the intake Department by developing, implementing, and maintaining revenue-generating strategies along with the managing intake staff.
MINIMUM EDUCATION/EXPERIENCE/SKILLS: - Bachelor's Degree required.
- Three years of work experience in an intake role in a Behavioral Health treatment facility preferred; must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through one or more years related experience.
- three plus years' experience healthcare related admissions with Bachelors; or Three or more years healthcare related experience, with Master's, CAC or CADC with a minimum of five years in the substance abuse treatment field. Five years' experience in the substance abuse field.
ESSENTIAL FUNCTIONS: Are determined by the facility and
may include, but are not limited to the following: - Provide leadership to the Intake Department and pre-admission process to assure proper processes are in place and being used to coordinate admissions.
- Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
- Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
- Assign/distribute scheduled evaluations, intakes or admissions as dictated by request and hospital census
- Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
- Complete Admission reports as it pertains quality of process improvement
- Responsible for the hiring and scheduling decisions for Admissions Department personnel, provide orientation, in-service and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
- Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
- Ensure that department is up to date on and compliant with new laws and regulations.
- Determine and implement admissions best-practices, promote the hospital, and maintain a satisfied patient base.
Communication: - Uses language that is easily understood and appropriate for the specific situation.
- Demonstrates customer service behaviors when interacting with patients, team members and guests.
- Communicates patient information in a concise, accurate, timely, and confidential manner.
- Utilizes available resources to assist with communication needs
- Ensures that accurate information is communicated in a timely and effective manner throughout the hospital.
- Maintains a collaborative relationship with other departments.
Professional Image and Behavior: - Adheres to the department hospital code standards.
- Focuses on the needs of the patients and family.
- Avoids discussion of personal issues and/or complaints in the presence of the patient.
- Assumes responsibility for behaviors and actions; accepts constructive criticism in a positive manner.
- Participates in opportunities to promote professional growth.
OTHER FUNCTIONS: - Performs other functions and tasks as assigned/needed.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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