Job Summary

The Business Operations Specialist plays a key role in ensuring the efficient and accurate execution of day-to-day operational activities supporting business banking clients. The Business Operations Specialist will provide operational leadership by ensuring the operational health, safety, and soundness of assigned Business Banking Centers. This will include guiding managers through complex operational issues and concerns, implementing and executing the Business Banking Center Operational Controls, creating and monitoring remediation plans, and overseeing operational trends and metrics.

Specific responsibilities include retail policy and procedure adherence, bank security, fraud detection and loss prevention, and to serve as an advocate for process improvement. Assures the efficient, effective, and safe operation of the Business Banking Centers.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide personable and professional operational guidance to assigned Business Banking Centers.
• Complete Business Banking Center risk and controls inspections by analyzing available data, observing Business Banking Center activities, reviewing documentation, performing cash audits, and interpreting all information to create a risk and controls assessment.
• Develop and manage risk and controls remediation plans to improve operational safety and soundness for assigned Business Banking Centers.
• Observe and coach Business Banking Center teammates to ensure operational integrity, knowledge, and adherence.
• Partners with assigned Regional Market Leader and Retail Operations Managers to elevate areas of concern, ensure transparency with issues or concerns, and present action plan for success.
• Collaborate with relationship managers, compliance officers, and IT to enhance workflow efficiencies and resolve escalations.
• Create and deliver Operations Training for new Business Center Mangers in assigned regions.
• Assist Business Banking Centers with complex questions requiring review, research, and in-depth knowledge of procedures with the ability to interpret intricate issues and provide a decision or recommendation on how to proceed.
• Leverage banking knowledge and expertise to investigate issues efficiently with appropriate rational and critical thinking skills.
• Support Business Banking Centers needs during times of uncertainty, high teammate and customer impact situations such as offline issues and events, emergencies, robberies and other escalated events with a calm and efficient manner designed to deescalate and guide the teammates successfully through the event.
• Communicate and elevate areas of opportunity to Director of Bank Services for improvement.
• Create detailed and specific incident recaps for high impact events impacting Business Banking Centers.
• Responsible for day-to-day operational management of business centers, collaborating closely with the Business Center Manager to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.
• Review and maintain account documentation to ensure accuracy and compliance with internal policies and regulatory requirements.
• Perform quality control checks on processed transactions and account setups.
• Responsible for ensuring all business center cash including vault and ATM(s) are adequately maintained.
• Coordinate with Learning and Development in the design and delivery of necessary training programs (i.e. compliance, security, specialized training) to business banking center personnel.
• Maintain up-to-date knowledge of industry trends, regulations, and internal policies affecting business banking operations.
• Serve as advocate and liaison between Business Banking Centers and support departments.
• Help facilitate system integration and implementation for new Business Banking Centers.
• Serve as Platform and Teller System Specialist.
• Manage loss prevention with respect to fraud, forgeries, returned checks, new account safeguards, kiting, and teller over & short.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent.

Required:

• 2-4 years of experience with banking operations required.
• Previous leadership experience preferred.
• Must be bondable, and valid driver’s license required.
• Strong analytical and problem-solving skills, and good interpersonal communication and supervisory skills.
• Strong computer skills and ability to operate standard office equipment, and excellent basic math and computation skills.
• Familiarity with all federal and state banking regulations, including but not limited to the Bank Secrecy Act and the USA Patriot Act.
• Ability to work with limited or no direct supervision.
• Ability to think and act independently within guidelines and limitations of bank policy and assigned personal authority.
• Ability to travel in HomeTrust Bank geographic area.
• Works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines.
• Ability to operate as an effective “coach” and provide balanced feedback to Business Banking Center team.
• Ability/desire to gain credibility as a knowledgeable financial problem solver – i.e. to “sell” himself/herself to internal customers and teammates.

Preferred:

• Bachelor’s degree in a related field.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.