***This role is based at one of our corporate offices in Memphis, TN or McLean, VA***

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more for all of Hilton's unique brands. As a Manager, Owner Relations Reporting to the Director of Owner Relations, you will play a vital role in supporting Hilton's small ownership groups with 1-2 hotels. You will focus on ensuring accountability for Hilton's Customer Promise by driving improvements in guest experience (Stay Scores), product quality, review site index (RSI) scores, and improving market share (RPI). You will support the Director on day-to-day operations and special projects, collaborating across teams to enhance owner support and engagement.

What you'll do during a typical day:

• Provide efficient, customized, and responsive support through Salesforce, email, and phone, ensuring issue resolution for small and single-unit owners and operators.
• Advocate for small owners and above-property teams within Hilton by collecting insights, identifying common challenges, and sharing feedback with Hilton partners and senior leadership.
• Be the subject matter expert on Hilton tools, initiatives, and standards, providing training and regular presentations to above-property stakeholders.
• Be an ambassador for current Enterprise initiatives, such as the Hilton RISE: Rewarding Improvements in Stay Experience program. Incorporate the benefits of this initiative in your engagement with Above-Property partners to ensure awareness, engagement, and maximized profitability for their portfolio.
• Create, coordinate, and facilitate processes and engagement through webinars, email campaigns, regional owner meetings/trainings, and enterprise initiatives to increase adoption of Hilton's self-service tools and drive performance and the guest experience.
• Work side by side with the Director of Owner Relations to develop processes, manage initiatives, conduct virtual portfolio reviews, and prepare for Owner events, such as Above-Property trainings and in-market meetings.

How you'll collaborate with others:

• Partner with other Owner Relations teams and Hilton departments across the enterprise to develop support strategies, agree upon measurements of success, and ensure best practices are utilized.
• Be a partner to small-sized ownership representatives, with the team serving as their single contact for all things "Hilton."
• Collaborate with cross-functional teams in Hilton to ensure tools and resources are being optimally used by above-property ownership and third-party management company groups, with the ultimate goal of driving performance and the overall guest experience.
• Advocate for Ownership Groups and ensure they are accurately represented in the Brand Compliance Committee, Relicensing Review Committees, and other Hilton leadership evaluation checkpoints by leveraging strategic account management best practices.

Projects you'll take ownership of:

• Collaborate with the Hilton Owner Support Team on required touchpoints for ownership groups and management companies, including portfolio reviews, targeted owner/operator emails, above-property webinars, and account catch-up calls.
• Work alongside the Director of Owner Relations to maintain accurate, detailed records of owner interactions and support activities in Salesforce, ensuring comprehensive account information.
• Provide support for Owner events, enterprise initiatives, and special projects.
• Ensure owner information is updated and accurately reflected in Hilton's internal systems.
• Determine which key engagement points and performance metrics you will develop deeper expertise in to become a trusted Subject Matter Expert for Owners - supporting profitability, Product Quality Standards, Stay Scores, Portfolio Performance, and Market Share.

What it takes to make the stay

You have these minimum qualifications:

• Three (3) years of Hotel and/or Hospitality experience.
• Two (2) years of experience working with Hilton Owners/Above-Property Management.
• One (1) year of experience delivering presentations virtually.
• Travel - approximately 10%.

It would be useful if you have:

• Advanced proficiency utilizing Salesforce and other enterprise tools.
• Advanced knowledge of Hilton's processes and internal subject matter experts for areas including financing, construction, and operations.
• Experience organizing and prioritizing projects within a high-volume support model.
• Understanding of the complexities of franchisee/franchisor dynamics and experience navigating these relationships.
• Knowledge of the difference between managing hotel operations and the broader company responsibilities within the hotel industry.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune . With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.