Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Director, Quality and Compliance Sales will be responsible for leading a team of sales Solution Executives that are responsible for selling HealthStream's portfolio of Quality and Compliance solutions into the healthcare market. In this role, the Director, Quality and Compliance Sales will be responsible for all managerial responsibilities to ensure optimum performance of the sales team including defining and implementing strategic sales planning, achieving sales goals, forecasting accuracy, analyzing sales data, and meeting with key clients.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Strategic:

• Develop, implement, and lead specific strategic sales plans to accommodate corporate goals. Cultivate a team culture of trust, comradery, expertise, and accountability to achieving sales goals.
  

Operational:

• Direct sales forecasting activities (weekly, monthly, quarterly) and set team and individual performance goals.
  
• Prepare data and analysis of individual sales/team performance and results.
  
• Meet with content provider partners.
  
• Develop and update territory plans, manage pipeline in CRM system, update plans and pipeline, support sales leadership in strategy formulation, and present plans / pipeline to sales leadership effectively and succinctly.
  
• Participate in sales committees as needed to help support and achieve the VP, Head of Sales specific annual goals.
  

Management:

• Direct staffing management to include talent acquisition, successful onboarding & training and performance evaluations to develop and grow an A+ sales team.
  
• Plan, schedule and coordinate weekly, monthly, quarterly and annual team meetings.
  
• Travel with staff to meet clients and provide instant sales feedback.
  
• Identify performance issues of team members and have difficult conversations as necessary to address.
  
• Undertake personal and professional development opportunities to include developing and maintaining expert product knowledge, building deep expertise in healthcare trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, coaching and teamwork.
  

Miscellaneous:

• Direct sales team in response to request for proposals (RFPs), support quality RFI/RFP response strategy, and monitor pricing strategies.
  
• Assist in the negotiation and closing of business, including negotiating contract terms, secure commitment and signature, processing contracts in contract management system, and effectively transitioning client to the implementation phase to ensure long-term customer success.
  
• Work cross-functionally with Marketing, Product, Operations, Success Management, and Project Managers to create value-added customer solutions aligned with our vision, business principles, and values.
  

Qualifications

Requirements

• Bachelor's degree or equivalent experience.
• 10+ years identifying and closing new business sales opportunities in healthcare.
• Sales management experience in a healthcare technology company
• Experience selling compliance and/or GRC software preferred
• Proven track record of exceeding sales goals in a management capacity.
• Deep knowledge of healthcare industry, including buying cycles, key trends, value propositions, and critical success criteria.
• Excellent customer service and communication skills (both verbal and written)
• Strong presentation skills and executive presence.
• Strategic mindset, strong business acumen, and effective negotiation skills.

• Multi-task oriented; works with a sense of urgency and a desire for excellence in performance.
• Enthusiasm and initiative, and ability to operate independently with limited oversight.
• Ability to travel 25% 40%.

Qualifications

• Solid computer skills- Office Suite
• Knowledge with CRM tools such as Salesforce
• Experience with SalesLoft
• Use of online demonstration tools (i.e. WebEx, MS Teams)
• Excellent written and verbal communication skills
• Excellent customer service and communication skills (both verbal and written)

• Accountability to achieving sales and corporate goals.
• Servant leadership traits required in order to successfully support, guide, lead, and motivate a team while setting clear expectations and building a positive team spirit.
• Ability to lead in a dynamic and complex team selling environment.
• Ability to communicate well with all levels of personnel.
• Ability to have a point of view and to clearly articulate it have a voice.