Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Associate Technical Writer will create and maintain documentation to support effective customer utilization of HealthStream products, with guidance from senior team members and following established standards.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Develops and prepares technically accurate, grammatically correct, and user-friendly documentation for assigned HealthStream products.
  
• Ensures documentation is consistent with established formatting guidelines, requiringminimalrevision.
  
• Manages and maintains an inventory of all documentation, including archiving prior versions and tracking active documents.
  
• Collaborates with product experts, analysts, instructional designers, trainers, and other key stakeholders to design and develop high-quality customer-facing materials.
  
• Maintains online Help systems.
  
• Collaborates with other HealthStream teams.
  
• Develops adjunct training and support materials.
  
• Reviews and provides recommended revisions of training and support materials created by other team members and key stakeholders.
  
• Manages multiple projects while meeting stated deadlines.
  
• Provides technical writing support/consultation to other HealthStream departments when requested.
  
• Participates in team, department, product, division, and corporate meetings.
  
• Actively contributes to the attainment of assigned quarterly HIP goals and initiatives.
  
• Exemplify HealthStream values daily.
  
• Performs other duties as assigned.
  

Qualifications

Requirements

• Bachelor's degree in English, Technical Communication, Linguistics, Communications, Information Systems, or a related field.
  
• Minimum 1-3 years technical writing or related experience.
  
• Experience developing documentation or related reference, instructional, or training/educational materials.
  
• Familiarity with style guides and industry standards, with the ability to follow established guidelines.
  
• Familiarity with technical writing or documentation software, such as MadCap Flare.
  
• Experience with project management tools like Smartsheets or eLearning authoring tools is a plus.
  

Qualifications

• Mastery of the English language, including grammar, punctuation, usage, spelling, and rules of composition.
  
• Exceptional verbal and written communication skills.
  
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
  
• Ability to collect data and define problems. Ability to solve practical problems and deal with a variety of situations. Ability to interpret and follow verbal and written instructions, seeking clarification as needed to ensure the accuracy of deliverables.
  
• Ability to design clear, concise, and aesthetically pleasing materials that are easily understood by customers.
  
• Extraordinary attention to detail, with minimal editing or revision required for draft materials.
  
• Ability to work independently with minimal supervision.
  
• Ability to multi-task effectively and prioritize work projects.
  
• Commitment to meeting stated deadlines, which may require rapid turn-around.
  
• Comfortable working in a fast-paced, ever-changing environment.
  
• Ability to understand complex technical platforms and translate information into user-friendly and concise documentation.
  
• Ability to synthesize information about proposed software changes based on use cases, technical specification documents, and key stakeholder meetings to determine writing needs and priorities.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  
• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  
• Fitness Reimbursement
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.