Ready Mix Customer Service/Dispatcher

Delta Industries Inc. is seeking a dependable, organized, and customer-focused Ready Mix Customer Service Representative/Dispatcher to join our team. The Customer Service Representative plays a critical role in coordinating concrete deliveries between customers, drivers, batch plants, sales, and field operations. If you thrive in a fast-paced environment, can make quick decisions, and enjoy keeping multiple moving parts organized, this could be the right opportunity for you. Position Responsibilities Schedule and dispatch Ready Mix trucks to customer jobsites based on delivery requirements. Receive customer orders and accurately enter delivery information into the dispatch system. Coordinate delivery schedules with customers, drivers, plant personnel, sales representatives, and management. Monitor truck locations and delivery progress throughout the day. Adjust delivery schedules as needed to minimize delays and maximize fleet efficiency. Communicate changes in orders, jobsite conditions, quantities, and delivery times to the appropriate personnel. Monitor driver hours, truck availability, and production schedules. Respond quickly and professionally to delivery issues, delays, breakdowns, traffic, and jobsite changes. Maintain constant communication with drivers while they are on the road and at jobsites. Help ensure customers receive the correct product, quantity, and service at the scheduled time. Maintain accurate dispatch records, tickets, and documentation. Work closely with Plant Managers and Production personnel to maintain a smooth flow of concrete production and deliveries. Communicate emergency or safety-related situations immediately to management. Follow all company safety policies, DOT requirements, and operational procedures. Provide exceptional customer service and represent Delta Industries Inc. professionally. Work Environment This is a fast-paced position where priorities can change throughout the day. The Dispatcher must be able to effectively manage changing customer demands, driver availability, plant production, traffic conditions, and jobsite delays while maintaining a professional attitude.