Summary

We're seeking a proactive Intake Analyst to support our growing team focused on process improvement and production support. This role is critical to managing incoming business requests, assessing stakeholder needs, and prioritizing work. The ideal candidate is detail-oriented, collaborative, and passionate about driving operational excellence.

Key Responsibilities

• Serve as the first point of contact for business-side intake requests
• Facilitate stakeholder requirement gathering and documentation
• Collaborate with the Product and Planning team to transition qualified requests for agile delivery
• Maintain intake tracking and metrics in Smartsheet
• Identify trends and recommend process improvements to reduce turnaround time

Qualifications

• High School Diploma or equivalent required
• 4 plus years of experience in business analysis, intake coordination, or operations required
• Strong communication and stakeholder engagement skills preferred
• Familiarity with Smartsheet, Jira, and/or similar tools preferred
• Experience with EOM or agile frameworks preferred
• Ability to manage multiple priorities in a fast-paced environment preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.