Senior Owner Relations Manager

Job Overview The Senior Owner Relations Manager (ORM) is the hands-on main contact for a dedicated portfolio of vacation rental units, handling day-to-day operations, owner issues and escalations, and serving as their single point of contact for everything from revenue performance to property care. Beyond their own portfolio, the Senior ORM helps train and mentor teammates and holds partner teams accountable on the owners behalf. Owner Relations is a trust function. The best ORMs earn trust through communication, accountability, and partnership. They serve as trusted stewards of the owner relationship, strengthen owner confidence, and drive meaningful outcomes. As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below: Culture Index Survey