Job Description

As an Advisor in our Fulfillment Center, you'll lead and support a team of Senior Fulfillment Coordinators, driving operational excellence through training, quality control, and system optimization. You'll collaborate with IT, production, and customer service teams to ensure compliance with policies and KPIs, while serving as a subject matter expert in Cisco and other systems. This role involves managing escalations, identifying process improvements, and supporting workforce management and reporting. With a focus on leadership, efficiency, and continuous improvement, you'll play a key role in enhancing fulfillment center performance and customer satisfaction.

Responsibilities

• Manage and support Fulfillment Coordinators, including training and development
• Collaborate with production teams to ensure policy compliance and order quality
• Partner with IT to maintain system functionality and resolve technical issues
• Oversee staging operations to meet KPI standards
• Lead team meetings focused on process improvement and performance
• Serve as a subject matter expert in Cisco and other fulfillment systems
• Provide feedback and reporting to Production Advisors on trends and training needs
• Support escalations from BTSSC, SSC, and field teams
• Evaluate workflows and recommend improvements to reduce errors and inefficiencies
• Assist with Quality Assurance, Workforce Management, and Reporting
• Participate in New Hire Orientation and Safety Training
• Help enforce operational policies, procedures, and KPIs across the fulfillment center

Qualifications

• Proven leadership experience within a Fulfillment Center or related operations
• Strong communication and decision-making skills in a fast-paced environment
• Demonstrated ability to support and train team members effectively
• Familiarity with internal systems such as Cisco and AutoZone platforms
• Experience handling escalations and collaborating across departments (e.g., IT, BTSSC, SSC)
• Understanding of fulfillment center KPIs, policies, and procedures
• Participation in New Hire Orientation, Safety Training, or similar onboarding activities
• Knowledge of AutoZone's operational standards and customer service expectations
• Bilingual skills and technical knowledge (e.g., auto parts, help desk) are a plus
• Flexible availability, including closing shifts as needed

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.