Job Description

The Commercial Sales Center Agent (CSCA) is responsible for supporting National Commercial accounts that have a specialized business need. The CSCA develops and maintains positive relationships with Commercial customers by managing the acquisition and delivery of products, providing WOW! Customer Service and demonstrating expertise of automotive parts and inventory. The CSCA will exhibit the ability to Research, Diagnose, and Resolve Commercial invoicing issues. The CSCA also assists with the acquisition of new business by serving as a liaison between partnering organizations and the Commercial Sales Field Team.

Responsibilities

• Respond to inbound emails and phone calls from Commercial Customers seeking to purchase automotive parts
• Responsible for supporting Commercial accounts by procuring parts, executing follow ups, and partnering with store personnel to ensure timely service delivery
• Effectively collaborate with other members of the CSC (Commercial Sales Center) to resolve issues in a timely manner
• Act as a consultative partner to Commercial customers by maintaining expert knowledge on automotive parts and industry
• Maintain Core records, process returns, cancellations, and reschedules for Commercial customers
• Assist with resolving returns, invoice and additional billing related issues
• Conduct outbound sales calls to existing and potential Commercial customers
• Assist the Field Team with setting up Battery Consignments and Stocking Programs for Commercial customers
• Respond to customer complaints, concerns, and inquiries in a timely and professional manner
• Follow Commercial Sales Center process and procedure guidelines
• Performs other duties as assigned

Qualifications

What we're looking for:

• High School Diploma or equivalent (GED)
• Strong knowledge of automotive parts and repair is required
• 1-3 years of experience working with Commercial Customers in the Auto Repair industry required
• 1-3 years of experience in a Support/ Call Center environment required
• Effective leader with excellent communication skills, strong decision making abilities, and excellent selling skills
• Proficient in Microsoft Office (Outlook, Word and Excel) strongly recommended
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings, and weekend shifts
• Ability to work independently and/or with team members on joint projects
• Ability to effectively manage change in a fast-paced, multi-tasking Support/ Call Center environment

You'll go the extra mile if you have:

• ASE (Automotive Service Excellence) certifications are a plus

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.