Guest Service Representative at Gatlinburg River Inn

Gatlinburg River Inn is a warm, welcoming retreat nestled along the river in the heart of Gatlinburg, TN where genuine mountain hospitality and a comfortable, well-appointed stay bring guests back time and again. As a Guest Service Representative, you are the first and lasting impression of everything this property stands for the friendly, knowledgeable presence who makes every guest feel at home from the moment they arrive. From seamless check-ins to local recommendations to handling the unexpected with a smile, this is a role for someone who genuinely loves people and takes real pride in making every stay memorable. What You'll Do Guest Experience & Service Welcome every guest with genuine warmth and hospitality that reflects the character of Gatlinburg River InnPerform all check-in and check-out tasks efficiently and accuratelyRespond to guest inquiries, requests, and complaints promptly and professionally, always resolving with careShare knowledgeable recommendations on local Gatlinburg attractions, dining, hiking, and activitiesInform guests of property amenities including the pool, fire pit, lawn areas, guest laundry, and complimentary hot continental breakfastArrange personalized services for VIP guests and special occasion visitorsUpsell and convert walk-in guests by communicating the property's unique value and available offerings Front Desk Operations Manage online and phone reservations in accordance with AATMOS Hospitality Standard Operating ProceduresRegister guests and collect necessary information including contact details, payment methods, and stay datesVerify credit card data and inform guests of payment methods and policiesMaintain accurate and up-to-date records of bookings and paymentsCommunicate with housekeeping and facilities teams to ensure prompt responses to guest needs and room readinessReport any accidents, injuries, or safety concerns to management immediately