Bartender

Bartender | The Casual Pint at Holiday Inn & Suites Pigeon Forge The Casual Pint at Holiday Inn & Suites Pigeon Forge is a one-of-a-kind beer market and pub experience where guests can explore an extensive craft beer selection, enjoy great food, and take their favorites home with them. As a Bartender, you are both craftsperson and host serving exceptional drinks, guiding guests through our craft beer offerings, and creating a relaxed, welcoming bar experience that keeps guests coming back. This is a role for someone with genuine beverage knowledge, a passion for craft beer, and the warmth and composure to run a casual pub environment with professionalism and personality. What You'll Do Guest Experience & Service Deliver warm, attentive bar service that reflects The Casual Pint's relaxed, welcoming atmosphereAnticipate guest needs and show genuine interest in enriching their experienceGuide guests through our craft beer selection, cocktail offerings, and food menu including pairings and recommendationsUpsell and convert walk-in guests by knowledgeably communicating The Casual Pint's unique offeringsHandle guest service issues with professionalism, including responsible management of intoxicated guests cutting off service, arranging transportation, or asking guests to leave when necessaryRespect and maintain the privacy and discretion of all guestsFollow all telephone etiquette procedures when handling bar-related calls Craft & Product Knowledge Prepare and serve cocktails, wine, and bottled or draft beer to AATMOS Hospitality standards and guest satisfactionMaintain thorough knowledge of all menu items, drink preparations, and beverage offeringsStay current on featured craft beer selections, seasonal offerings, and menu changesFollow AATMOS Hospitality Cost Per Pour standards to ensure consistent quality and profitabilityEnsure all food is prepared and plated to AATMOS Hospitality standards when applicable Operations & Standards Stock the bar with sufficient alcohol, garnishes, glassware, and supplies at all timesVerify guest identification to confirm legal drinking ageProcess guest checks and closing paperwork accurately and in a timely mannerUse hotel software systems in accordance with AATMOS Hospitality Standard Operating ProceduresConduct beverage and food inventory per AATMOS Hospitality standardsMaintain a clean, organized, and fully sanitized bar, including countertops, glassware, utensils, and equipment throughout and at the end of each shiftBreak down and prepare the bar for the next shift, ensuring all workspaces and equipment are clean and readyDispose of all empty cans and glass bottles in the appropriate containers