Assistant Operations Manager

Operations Lead | The Wayback A Marriott Tribute Portfolio Property At The Wayback, the bold, vibrant experience our guests love depends on a property that works flawlessly behind the scenes. As Operations Lead, you are a key member of the operations team stepping up to coordinate housekeeping, laundry, and maintenance activities, ensuring the property is always clean, well-maintained, and guest-ready. Reporting to the Operations Manager, this is a hands-on role for someone who leads by example, communicates effectively, and takes genuine pride in keeping one of Pigeon Forge's most distinctive hotels running at its best. What You'll Do Property Operations & Standards Coordinate and complete all cleaning and maintenance activities across the property including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operationsEnsure the proper appearance of the entire property from the entrance to the roof, including parking lot, walkways, landscaping, service areas, trash areas, and building exteriorsOpen and close rooms as required for maintenance needsBe knowledgeable of all room types and supply standardsRead and stay current on front office communications logs on a daily basisEnforce all existing and new policies and procedures with housekeeping, laundry, and maintenance staffMonitor the appearance of all housekeeping, laundry, and maintenance staff to ensure compliance with company uniform policyFollow all AATMOS Hospitality and Marriott Tribute Portfolio safety, sanitation, and standard operating procedures throughout each shift Guest Experience & Communication Handle guest complaints promptly and professionally, always resolving with care and a commitment to superior servicePromote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow associates at all timesInform the Operations Manager of any unique situations or unusual developments in housekeeping, laundry, or maintenance operationsMaintain a working knowledge of all hotel operating procedures and the property management system Team Leadership & Support Indirectly supervise and ensure proper completion of all housekeeping, laundry, and maintenance duties on days when the Operations Manager is offDelegate responsibilities effectively and follow up to ensure completion and quality standards are metExhibit strong leadership skills with a positive, supportive approach to team developmentBe willing and able to work any shift and fill in when team members are unable to work their scheduled shift