The Lead Operator assigned to one of Pinkerton largest global clients will support Corporate Security's GSOC. Lead operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.
Essential Functions: - Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe.
- Conducting ongoing review of multiple systems and sources to detect potential risks.
- Notifying and coordinating corporate response by distribution of advisories and other communications.
- Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the India Supervisors.
- The Operator II is required to detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image.
- All other duties, as assigned.
Education, Experience, and Certifications: Graduate or equivalent required Prior experience in a security operations center, TOC, or similar. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies: - Strong Customer Service skills
- Excellent written and verbal communication skills
- Ability to read, write, and speak clearly in English.
- Ability to multitask in a fast paced, at times stressed work environment.
- Strong team player
- Comfortable with high-tech work environment, and constant learning of new tools and innovations
- Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
- Proficient in Microsoft Windows and Office Suite.
Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Must be able to see, hear, speak, and write clearly to communicate with employees and/or customers.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Please see the job description for required or recommended skills.
Please see the job description for benefits.