As Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Your Day to Day

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Promote teamwork and quality service through daily communication and coordination with other departments
• Assist with deep cleaning projects and assist housekeeping staff during high volume periods
• Support recruitment duties to ensure the housekeeping team is adequately staffed
• Ensure team members are trained and in compliance with brand standards, service behavioursand government regulations
• Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action.
• Provide adequate retraining as needed
• Routinely perform all housekeeping duties necessary including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Maintaining “green” initiatives (example: container recycling and cleaning agents).
• Ensure health and wellbeing

What we need from you
• Minimum 2 years’ experience working in housekeeping in a hotel
• Supervisory or training experience preferred
• Strong organisational skills
• Good verbal and written communication skills and the ability to engage well with both the team and guests
• Strong attention to detail
• Opera experience is preferred

What we offer

We’ll reward all your hard work with a great salary and benefits –including a uniform, great room discount and superb training.
As a team, we work better together –we trust and support each other, we do the right thing and we welcome different perspectives.
You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http: //careers.ihg.com to find out more about us.