Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers contemporary spaces designed for guests to connect and recharge, with 241 modern rooms featuring views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place, Constitution Dock, and Hobart’s premier cultural and shopping districts, the hotel blends comfort and convenience for both business and leisure travellers. Guests enjoy elevated experiences in our Club Lounge, and state-of-the-art meeting and ballroom spaces. With locally inspired dining at core restaurant and bar and relaxed shared plates at THE DECK, we showcase the best of Tasmania. At Crowne Plaza Hobart, we deliver an authentic Tasmanian experience grounded in warm, genuine True Hospitality.

What is the job?

Great hospitality memories come from many places — the sights, sounds, scents, and above all, the service. As a Casual Food & Beverage Attendant, you’ll welcome our guests across a variety of outlets, recommend food and beverages, and help ensure service runs smoothly and to standard. By tailoring each interaction to our guests’ individual preferences, you’ll create moments as memorable as the dishes and experiences we offer throughout the hotel.

We are seeking true All-Rounders working across a rotating roster, who are confident and comfortable working across all Food & Beverage outlets. This includes the Deck, core Restaurant, Banquets, In-Room Dining, Mini Bar and the Club Lounge. Your flexibility and willingness to support multiple outlets will help us deliver exceptional guest experiences throughout the hotel.

Your day to day

• Create a genuine and welcoming first impression for every guest, setting the tone for an exceptional experience from the moment they arrive.
• Prepare and serve beverages with care, and present food in line with our established health, safety, and presentation standards.
• Maintain a clean, organised, and secure bar area, ensuring all equipment and alcohol stock are handled responsibly.
• Process cash and card transactions accurately and professionally.
• Take pride in your presentation by wearing your uniform neatly, upholding grooming standards and consistently representing our hotel brand.
• Support your colleagues by stepping into other areas when needed, contributing to a smooth operation across all outlets.
• Follow all safety and hygiene procedures to maintain a safe environment for guests and team members.
• Monitor guest behaviour and alcohol consumption, checking identification when appropriate, and escalate any concerns to management to always ensure responsible service.
• Clear and reset tables promptly, maintaining a high standard of cleanliness throughout the F& B service areas.
• Encourage guest feedback and act on opportunities for service recovery, helping ensure every guest leaves satisfied and valued.

What we need from you

• RSA – valid in Tasmania.
• Flexible across mornings, nights, weekends and public holidays in accordance with operational requirements.
• Highly articulate, with a warm and approachable communication style that makes guests feel at ease.
• Ability to remain active throughout your shift, carry plates and trays safely, and perform general physical tasks as required.
• Previous experience as a Bartender, Section Waiter, Barista, or Banquets Attendant is highly regarded. However, we are also happy to provide training for the right candidate. What matters most is a positive attitude, reliable work ethic, and the ability to be flexible across all outlets.
• Be already based in Hobart or in the process of relocating with valid working rights in Australia.

What you can expect from us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free staff meal on shift.
• Discounted food and beverage in core Restaurant and The Deck.
• Full uniform provided, laundered in-house.
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
• Popular hotel perks and discounts on the retail platform.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills such as barista training, cocktail training and banquets service development.
• You have the opportunity to fast track your career with a growing global company.

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.