Technical Customer Success Manager

Dell, Inc.

Location: Herzliya, TA , IL
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Tuesday, 01 September 2026
Valid Through: Thursday, 01 October 2026

Job Description

Dell, Inc. is hiring a Technical Customer Success Manager in Herzliya, TA. This is a full-time position.

Join us as a Technical Customer Success Manager on our Services team in Israel to do the best work of your career and make a profound social impact.

What you'll achieve

As a Technical Customer Success Manager, you will serve as a trusted advisor to Dell Technologies' customers, ensuring they realize maximum value from their investments in Dell solutions. You will act as a bridge between customers and Dell's internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

  • Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning Dell solutions with customers' business and technical objectives.
  • Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice within Dell to ensure challenges and priorities are addressed.
  • Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
  • Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
  • Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and Dell's evolving solutions.


Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:


Essential Requirements

  • 5+ years of experience in Customer Success, Account Management, Project Management, or a similar customer-facing business role.
  • Strong problem-solving and analytical thinking skills, with the ability to translate complex challenges into actionable solutions and leverage data to drive recommendations.
  • Excellent presentation, communication, and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
  • Bachelor's degree in IT, Business, or a related field; native-level Hebrew and high proficiency in English.

Desirable Requirements

  • Technical background or strong willingness to learn and develop technical expertise in Dell's solutions portfolio.

Education Requirements

high school

Skills

Please see the job description for required or recommended skills.

Benefits

Please see the job description for benefits.

Apply Now

Index requested: 09/01/2026 12:20:41 • Indexed: 09/01/2026 12:20:41