CRM Analyst

Posted: Thursday, 10 July 2025
Valid Thru: Saturday, 09 August 2025
Index Requested on: 07/10/2025 07:28:41
Indexed on: 07/10/2025 07:28:41

Location: Sao Paulo, SP, , BR

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

  • Improve the quality of customer data and work with the retail team to ensure best practice in data collection;
  • Devise CRM action plans based on data to improve client recruitment, retention and development;
  • Generate monthly reports per boutique centred on client metrics and KPI compliance;
  • Collect, organize and analyze data to recommend specific actions;
  • Coordinate the implementation of action plans based on performance analysis;
  • Organizing interdepartmental projects;
  • Assist in the development of strategies and tools to support the retail team in achieving the best commercial results, covering training and observation;
  • Support E-Commerce to identify customers and patterns to drive better strategies.


Requirements & Capabilities:
  • Bechelor's Degree or above;
  • Strong analytical skills, experience in producing high-level client analysis is a must;
  • Great capacity of leading and organizing multiple projects with great attention to detail;
  • Strong business thinking and sensitivity to new trends in the market;
  • Excellent communication, problem-solving skill, effective and persuasive;
  • Fluent in oral and written English and Portuguese;
  • Proficiency in Microsoft Word, PowerPoint, Excel;
  • Proficiency in BI tools (Power BI and/or IBM Cognos);
  • Desirable knowledge of programming languages (SQL, Python, etc.).

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

Apply Now